You have questions.
We have answers.
With anything that challenges the status quo, people are always going to be curious as to how it works. But we’re an open book. Feel free to ask us anything and we’ll give you the straightest answer we can.
Read more FAQsYour questions answered
Honestly, there isn’t one. We manage your whole claim for you — from the second you report it to the minute you're paid out. And, best of all, it won’t cost you a penny. The financial and legal obligation all rests on the at-fault insurance company and we’ll deal with them directly, on your behalf.
Dealing with your insurer can be a car crash in itself. And that’s if you manage to get through to them. We avoid any third wheeling, dealing with everything on your behalf. Not just saving you the stress and time, but protecting you from that god-awful elevator music they’d have you listening to.
Believing in complete transparency, we make sure you’re never hit by any hidden costs — or any nasty surprises along the way.
Your claim is covered through your membership and, if the accident wasn't your fault, we recover all costs from the other party's insurer.
We also don’t charge you extra if you are at fault. Quite the opposite. We’ll put £150 towards your excess, so you’re only responsible for any uninsured costs, such as the remaining policy excess amount.
The only time we would charge you is if we find out you’re making a fraudulent claim — for example, a staged accident. In this situation, you’d be liable for all hire car charges.
Not one bit.
If you claim through us and it’s not your fault, you won't pay a penny of excess and we’ll protect your no-claims. Even if you are at fault, we’ll put £150 towards your excess.
The only thing that could potentially change is your insurance premium, but even that wouldn’t increase as much as if your insurer handled the claim.
Every cost you rack up is paid for by the at-fault insurance company. From recovery after an accident to providing your like-for-like replacement, it’s their legal obligation to cover all and any costs.
BS 10125 is an industry-standard specification which outlines the minimum requirements needed for the repair of a vehicle following a collision. It is designed to guarantee that any repaired vehicle meets the manufacturer's specifications — and more importantly — is roadworthy and safe for you to be driving.
We only use genuine manufacturer's guarantee parts. These are all brand new, unlike most insurers who tend to use second hand or "green parts”. You can probably spot such words if you skim through your insurance policy.
If it gives you that extra peace of mind, we’re not going to stand in your way. Only one thing to note. If you were at fault and the garage you choose isn’t in our network, we won’t be able to contribute £150 to your excess or provide a temporary replacement vehicle.
All repairs are carried out by our approved BS 10125 repairers. We’ll also do our best to use a repairer near to home, not the closest to where you break down.
Yes. You went green for a reason and we’ll never intentionally make you go back on that decision.
We provide a temporary replacement vehicle at a cost. However, you’ll never pay it. We settle the charges upfront — which is why it is called credit hire — and then recover everything from the at-fault party's insurer.
That’s why you’ll never hear us call it a courtesy car. Even though it feels like it is.
The Claimsline repairing garage will provide a lifetime workmanship guarantee for the quality of the repair of your vehicle for as long as you are the registered owner.
